Return Policy

Return & Refund Policy

Last updated: December 2024

30-Day Money Back Guarantee

All our digital products are covered by our 30-day satisfaction guarantee. If the software key doesn't work as described, we'll provide a replacement or refund.

Quick Policy Summary

30-day return window from purchase date
Full refund for defective or non-working keys
Replacement keys for activation issues
No returns on activated products

Digital Product Returns

We understand that purchasing digital software licenses online requires trust. That's why we offer a comprehensive return policy that protects your investment while ensuring you receive authentic, working software licenses.

Eligible for Return/Refund:

Invalid or Previously Used Keys: Products that fail to activate due to invalid or previously used license keys
Non-Functional Software: Software that doesn't function as described on our website or manufacturer specifications
Duplicate Purchases: Accidental duplicate purchases (with verification and within 24 hours)
Purchase Errors: Purchases made in error, if reported within 24 hours and not activated
Compatibility Issues: Software that is incompatible with your system despite meeting minimum requirements
Defective Products: Any product that arrives in a non-working condition

Not Eligible for Return/Refund:

Activated Products: Product keys that have been successfully activated (as they cannot be reissued)
Expired Returns: Products purchased more than 30 days ago
System Incompatibility: Issues resulting from incompatible hardware or software not meeting minimum requirements
Terms Violation: Products where the buyer has violated the terms of use or license agreement
Change of Mind: Returns based solely on change of mind after successful activation
Third-Party Issues: Problems caused by third-party software or system modifications

How to Request a Return/Refund

Contact Support: Email our support team at support@canadacdkeys.com
Provide Details: Include your order number, product name, and detailed description of the issue
Response Time: Our team will respond within 24 hours during business days
Verification: We may request additional information or screenshots to verify the issue
Resolution: If approved, we'll process your refund or provide a replacement key
Processing Time: Refunds are processed within 3-5 business days to the original payment method

Return Process Timeline

Day 0: Submit return request with order details
Day 1: Support team reviews and responds (within 24 hours)
Day 1-2: Additional verification if needed
Day 2-3: Approval and processing
Day 3-5: Refund appears in your account

Technical Support First

Try Technical Support First

Before requesting a refund, please contact our technical support team. Many activation and compatibility issues can be resolved with proper assistance, allowing you to use your purchase successfully. Our support team is experienced with common software installation and activation issues.

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

Credit/Debit Cards: Refunds appear on your statement within 3-5 business days
PayPal: Refunds are processed immediately to your PayPal account
Bank Transfers: May take 5-10 business days depending on your bank

Contact Information

Support Email: support@canadacdkeys.com

Business Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Response Time: Within 24 hours during business days

Policy Updates

We reserve the right to update this return policy at any time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

Questions about this policy? Contact our support team at support@canadacdkeys.com or visit our full policies page for additional information.